HOW THE CASHBACK SYSTEM WORKS

What is cashback?

Cashback allows you to get back some of the money you spend on your purchases. The more you buy, the more cashback you earn.

How does it work?

To activate cashback :

When you place your first order, simply enter a promotional code at checkout to activate the Cashback system.
Once your order has been paid and dispatched, you will receive an e-mail with a second code.
This code gives you a discount on your next purchase. The discount depends on the amount of your first order, excluding delivery costs.

For example, if you spend €120 on your first order and the offer is 10% cashback, you will get a €12 discount on your next order.

How do I use my cashback?

Here are the steps to follow to use your voucher code:

You will receive a code by email after your first order has been dispatched.
This code can only be used once and is valid for 90 days.
To use the code, enter it at checkout in the designated box.

Your discount will be applied automatically, except on shipping costs. If the total amount of the cashback is not used up, the remainder will be lost.

Cashback Terms of Use

Using cashback is subject to the following conditions:

1. Cashback is non-refundable: Once generated, cashback can be used as a discount code but cannot be refunded, either fully or partially.

2. Cashback must be activated with the first order: If you do not enter the code when placing your order, it cannot be added to your account later.

3. Limited validity: The discount code generated by cashback is valid for 90 days from the date of receipt by email. After this period, it can no longer be used or renewed.

4. Single-use: The cashback code can only be used once.

5. Non-transferable balance: If the cashback amount exceeds the total value of the order, the remaining balance will be lost and cannot be used on another order.

6. Not applicable to shipping costs: Cashback applies only to the value of the items in the order and cannot be used to cover shipping fees.

Frequently Asked Questions about Cashback

1. How can I get cashback?
Cashback is generated when you place an order on Bandeja Shop by entering the appropriate code during checkout. Once your order is validated, invoiced and shipped, you'll receive your discount code by email.

2. What should I do if I don’t receive my cashback after ordering?
If your order has been shipped and you haven't received your cashback, please check your spam folder. If it's still missing, contact our customer service with your order number.

3. Can I use my cashback more than once?
No, cashback can only be used once. If the cashback amount exceeds the total order value, the remaining balance will be lost.

4. Can cashback be used for all product categories?
Yes, unless otherwise specified for particular products or ongoing promotions.

5. Can I use multiple cashback codes in one order?
No, only one cashback code can be used per order.

6. Can cashback be used to pay shipping costs?
No, cashback is only applicable to the item cost and does not cover shipping charges.

7. What happens if I cancel or return my order after using cashback?
If an order paid with cashback is cancelled or returned, the cashback amount used cannot be refunded or credited again.

8. Can I extend my cashback’s validity if I don't use it within 90 days?
No, after 90 days your cashback expires and can't be extended or reinstated.

9. Can I transfer my cashback to another customer or account?
No, cashback is linked to the customer account that placed the order and cannot be transferred.